Efecte Blog

Tags: IT Service Management, Customer experience, Self-service

To search or not to search? »

Efecte self-service portal users now have the power of choice.

Have you ever taken the time to think about how you find the items or information you are...

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Tags: IT Service Management, HR Management, Enterprise Service Management, Customer Service, Customer experience

Is your support service experience better than going shopping on Xmas eve? »

25% of people rather go shopping on Christmas eve than calling your support line, according to a salesforce customer service survey. That’s one out of...

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Tags: Customer experience, IT Service Management

The technology business is a people business »

In the spirit of the International Customer Service Week, we asked two of our colleagues how customer service plays a role in their everyday work.

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Tags: Efecte

Leader of a corporate giant moves to be the CEO of a growing company: "In this business, there is no shortcut around the product" »

Efecte’s new CEO Niilo Fredrikson, coming from Nokia, describes his reasons for moving, elaborates on what is a good leadership culture and explains why...

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Tags: Enterprise Service Management

ESM can transform an IT team into so much more »

Stereotypically an IT department is often left alone, working from distance to serve a critical, yet inconspicuous role. It doesn't get noticed when it...

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Tags: IT Service Management, Enterprise Service Management, Customer experience

Business Executive: How about trying to speak IT, for a change? »

Nowadays it’s trendy to talk about how IT departments need to come closer to business, talk in business language and grow their business know-how....

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Tags: Enterprise Service Management, IT Service Management

Automatisering allt starkare drivkraft inom Efecte »

Den tilltagande digitaliseringen med en ökad mobilitet, ändrade beteenden hos kunder och nya typer av arbetsplatser driver förändringar inom...

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Tags: Events, IT Service Management

Vad säger Servicedesk forum besökarna om framtida utmaningar »

”Fokus går mot den personliga relationen”

Digitalisering, bättre stöd för självbetjäning och en högre grad av automatisering var gemensamma teman hos...

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Tags: Events, IT Service Management

De 4 viktigaste slutsatserna från Servicedesk forum 2017 »

Personlig kontakt blir allt viktigare i supportfunktionen. Samtidigt ökar möjligheten att skapa djupa och långsiktiga relationer med hjälp av rätt teknik....

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