Efecte Blog

Check out our blogs in other languages, you will find posts that are relevant to your country.

Tags: AI, IT Service Management, Customer Service, Service Desk

AI-powered service desks - redefining the role of the agent »

Artificial intelligence is often described as a replacement for human interaction.

In the IT service management environment it is making service desk...

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Tags: Efecte, Customer Service, GDPR, Service Management

Wrapping up 2018: Our most-read blog posts »

As we move full speed to 2019, let's take a quick look back on activities that took place over the course of last year. Our most-read blog posts are...

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Tags: HR Management, Customer experience, Customers, digitalization

Employee experience to match what people need – every day? »

Niina Hovi, VP Culture & HR at Efecte, looks at the evolution of the human resources function and how it can deliver greater value.

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Tags: Efecte, Customer experience, Cloud, Service Management

Topias Marttila appointed CTO of Efecte: “DevOps drives customer success” »

The hands-on software development leader of 15 years, Topias Marttila, was recently appointed Efecte’s Chief Technology Officer, member of the leadership...

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Tags: Service Management, Efecte

An Efecte Christmas tale: How Efecte's elves helped Santa to save Christmas »

Tags: digitalization, Identity and Access Management, IT Service Management, Business Service Management, Finance Management, Contract Management, HR Management, Service Management, Self-service, Enterprise Service Management

Efecte: your partner for digital transformations »

Implementing a digital transformation or digitalizing your services can prove more difficult than it might seem. There is an ever-growing number of tools,...

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Tags: AI, IT Service Management, Information Security, IoT, Service Management, Self-service

AI: the 4th Generation of Process Automation in ITSM (Part 4) »

Over the past few days we have been publishing a series of short articles written by our VP of Products, Peter Schneider, this is Part 4 of the series. We...

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Tags: AI, IT Service Management, Information Security, IoT, Service Management, Self-service

AI: the 4th Generation of Process Automation in ITSM (Part 3) »

Over the next few days we will be publishing a series of short articles written by our VP of Products, Peter Schneider. This is Part 3 of the series, we...

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Tags: AI, IT Service Management, Information Security, IoT, Service Management, Self-service

AI: the 4th Generation of Process Automation in ITSM (Part 2) »

Over the next few days we will be publishing a series of short articles written by our VP of Products, Peter Schneider. This is Part 2 of the series, we...

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