Efecte Blog

Tags: Enterprise Service Management

ESM can transform an IT team into so much more »

Stereotypically an IT department is often left alone, working from distance to serve a critical, yet inconspicuous role. It doesn't get noticed when it...

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Tags: HR Management

3 steps towards tomorrow's agile human resource management »

Does your organization manage HR tasks by email and phone? Do you serve your staff at office hours instead of when they really need help? And most...

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Tags: Service Management, Customer experience

Are you serving your non-nerdy customers with nerdy-looking tools? »

“Every company will be a software company and every department is becoming an IT department.”

These are statements heard from a multitude of leading...

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Tags: GDPR, Identity and Access Management

4 weeks to go before GDPR. IT Service Manager - are you ready? »

As we all know by now, according to the GDPR, any individual that has used your ITSM solution may request that her personal data (including such a trivial...

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Tags: Customer experience, Service catalog, IT Service Management

Identifying services leads to the best customer experience »

When developing services, it is crucial to identify the services and the customer groups using them, and most importantly to make use of any discoveries.

...

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Tags: GDPR, IT Service Management, Identity and Access Management

[Infographic] Four steps to meet 72 h GDPR reporting timeline.    »

In our previous blog post we discussed what to do with your ITSM tool to comply with the new GDPR  legislation and its requirement to report GDPR -related...

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Tags: GDPR, IT Service Management

Are you set to report a GDPR-related incident in 72 hours? »

Since May 25th 2018, you must report an incident that relates to personal data to the supervisory authorities within 72 hours according to the new EU...

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Tags: GDPR, IT Service Management

GDPR: what happens in your organization when people really have the Right to be Forgotten? »

The Right to be Forgotten included in GDPR will force IT Service Managers to rethink their data retention policies. The times of intensive logging of...

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Tags: Enterprise Service Management

Manage all your business services in one place »

In my last article, I gave readers food for thought about how easy business services are already here – even in pocket size! I have answered many...

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