Efecte Blog | service-management

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Tags: Service Management, IT Service Management, AI, Agile, ITSM

Why a Virtual Coach? – The Inside Story »

Efecte recently announced its first implementation of Artificial Intelligence for IT support agents. The AI concept is called the Virtual Coach. This blog...

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Tags: Service Management, IT Service Management, AI, ITSM

Rate your Data Maturity for AI & 5 Tips for Improvement »

It seems like every company is rushing to add an AI-powered chatbot, agent assistant, or forecasting/ prediction tool. But are you ready to take the steps...

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Tags: Service Management, IT Service Management, AI, ITSM

Get your ITSM ready for AI in 5 steps »

AI is an exciting topic within IT Service Management (ITSM). It has the potential to unlock new efficiencies, services, and capabilities in any...

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Tags: Service Management, IT Service Management, Digitalization, crisis management

The New Normal - Trends in Digitalization and Automation »

What is the New Normal?

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Tags: Service Management, IT Service Management, Digitalization

How to Build Your Configuration Management to Serve the Business »

We have been involved in more than 300 CMDB configuration processes, and based on that experience, we compiled these Guidelines to successful ITIL 4 based...

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Tags: Service Management, IT Service Management, Digitalization, crisis management

Drowning in emails? Move your service business to the cloud in just ten days »

Many organizations are currently facing an unprecedented amount of contact requests from their customers and remote-working employees. The situation with...

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Tags: Service Management, HR Management, EN - Self-Service, Digitalization, Employee Experience

The Road to a Workplace Culture Built on Trust »

During challenging times, a lot depends on trust and company culture. How we all live it can either break us or make us.

The results of the 2020 survey of...

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Tags: Service Management, IT Service Management, Digitalization

What is XaaS – IT Lingo Only or Something Disrupting Your Industry? »

If you are a consumer of media of any form, megatrends like Cloud, Digital Transformation, and Everything as a Service or XaaS are close to impossible to...

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Tags: Service Management, IT Service Management, Digitalization, crisis management

Mitigating Corona Together – letter to Efecte’s customers »

Dear Efecte Customers and Partners, 

a little more than a week has passed since I last reached out to you about the coronavirus crisis, talking about our...

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