Efecte Blog | service-management

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Tags: Enterprise Service Management, Service Management, Service Desk, IT Service Management, Digitalization, Agile

The Service Desk Becomes Agile. What About Other Teams? »

Agile in ITSM: The Current State

Talking to IT leaders routinely, I see a strong demand for Kanban boards to orchestrate the service desk. The ITIL 4...

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Tags: GDPR, Service Management, Efecte, Customer Service

Wrapping up 2018: Our most-read blog posts »

As we move full speed to 2019, let's take a quick look back on activities that took place over the course of last year. Our most-read blog posts are...

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Tags: Service Management, Efecte, Cloud, Customer experience

Topias Marttila as Efecte CTO: “DevOps drives customer success” »

The hands-on software development leader of 15 years, Topias Marttila, was recently appointed Efecte’s Chief Technology Officer, member of the leadership...

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Tags: Service Management, Efecte

Story: How Efecte's elves helped Santa to save Christmas »

Tags: Enterprise Service Management, Self-service, Service Management, Finance Management, HR Management, Contract Management, Business Service Management, IT Service Management, Identity and Access Management, Digitalization

Efecte: your partner for digital transformations »

Implementing a digital transformation or digitalizing your services can prove more difficult than it might seem. There is an ever-growing number of tools,...

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Tags: Self-service, Service Management, Information Security, Visual Workflow Automation, IT Service Management, AI

AI: the 4th Generation of Process Automation in ITSM (Part 4) »

Over the past few days we have been publishing a series of short articles written by our VP of Products, Peter Schneider, this is Part 4 of the series. We...

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Tags: Self-service, Service Management, Information Security, Visual Workflow Automation, IT Service Management, AI

AI: the 4th Generation of Process Automation in ITSM (Part 3) »

Over the next few days we will be publishing a series of short articles written by our VP of Products, Peter Schneider. This is Part 3 of the series, we...

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Tags: Self-service, Service Management, Information Security, Visual Workflow Automation, IT Service Management, AI

AI: the 4th Generation of Process Automation in ITSM (Part 2) »

Over the next few days we will be publishing a series of short articles written by our VP of Products, Peter Schneider. This is Part 2 of the series, we...

Read More »

Tags: Self-service, Service Management, Information Security, Visual Workflow Automation, IT Service Management, AI

AI: the 4th Generation of Process Automation in ITSM (Part 1) »

Over the next few days we will be publishing a series of short articles written by our VP of Products, Peter Schneider. This is Part 1 of the series, we...

Read More »