Efecte Blog | self-service

Tags: digitalization, Identity and Access Management, IT Service Management, Business Service Management, Finance Management, Contract Management, HR Management, Service Management, Self-service, Enterprise Service Management

Efecte: your partner for digital transformations »

Implementing a digital transformation or digitalizing your services can prove more difficult than it might seem. There is an ever-growing number of tools,...

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Tags: AI, IT Service Management, Security Ops, IoT, Service Management, Self-service

AI: the 4th Generation of Process Automation in ITSM (Part 4) »

Over the past few days we have been publishing a series of short articles written by our VP of Products, Peter Schneider, this is Part 4 of the series. We...

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Tags: AI, IT Service Management, Security Ops, IoT, Service Management, Self-service

AI: the 4th Generation of Process Automation in ITSM (Part 3) »

Over the next few days we will be publishing a series of short articles written by our VP of Products, Peter Schneider. This is Part 3 of the series, we...

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Tags: AI, IT Service Management, Security Ops, IoT, Service Management, Self-service

AI: the 4th Generation of Process Automation in ITSM (Part 2) »

Over the next few days we will be publishing a series of short articles written by our VP of Products, Peter Schneider. This is Part 2 of the series, we...

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Tags: AI, IT Service Management, Security Ops, IoT, Service Management, Self-service

AI: the 4th Generation of Process Automation in ITSM (Part 1) »

Over the next few days we will be publishing a series of short articles written by our VP of Products, Peter Schneider. This is Part 1 of the series, we...

Read More »

Tags: AI, IT Service Management, Security Ops, IoT, Service Management, Self-service

AI: the 4th Generation of Process Automation in ITSM »

Artificial Intelligence is making its way towards IT Service Management. First incarnations of AI in ITSM tools are being implemented, tested, and ...

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Tags: digitalization, IT Service Management, Business Service Management, Finance Management, Contract Management, HR Management, Enterprise Service Management, Customer experience, Self-service

Building a better UI with chat »

The idea of implementing a chat feature to improve users experience (UX) is pretty self-explanatory. Giving users a quick and easy way to communicate with...

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Tags: IT Service Management, Customer experience, Self-service

To search or not to search? »

Efecte self-service portal users now have the power of choice.

Have you ever taken the time to think about how you find the items or information you are...

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Tags: Enterprise Service Management, Self-service

Finetuning towards Enterprise Service Management »

For everyone in the industry Enterprise Service Management has for a long time been THE buzzword. Still, one sometimes is amazed of how people seem to...

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