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IT Service Management
In this blog post I write about the new Service Desk Practice comparing ITIL 3 and ITIL 4.
ITIL 4 brings a lot of welcomed updates to the best practices of service management. Below, I will dig deeper in three concepts that have been added to...
IT Service Management,
We’ve seen the buzz word of the decade "agile" combined with a lot of words until now. Today, we're discussing "Agile ITSM". So, what the heck is or can...
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