Efecte Blog | itil

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Tags: ITIL, IT Service Management, ITSM

Hidden gem in ITIL 4? Incident and Request get a new friend »

In this blog post I write about the new Service Desk Practice comparing ITIL 3 and ITIL 4. 

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Tags: ITIL, IT Service Management

ITIL 4 - Is there any value in saving money? »

ITIL 4 brings a lot of welcomed updates to the best practices of service management. Below, I will dig deeper in three concepts that have been added to...

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Tags: ITIL, IT Service Management, digitalization, agility

What is agile ITSM all about? »

We’ve seen the buzz word of the decade "agile" combined with a lot of words until now. Today, we're discussing "Agile ITSM". So, what the heck is or can...

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