Efecte Blog | enterprise-service-management

Tags: digitalization, Identity and Access Management, IT Service Management, Business Service Management, Finance Management, Contract Management, HR Management, Service Management, Self-service, Enterprise Service Management

Efecte: your partner for digital transformations »

Implementing a digital transformation or digitalizing your services can prove more difficult than it might seem. There is an ever-growing number of tools,...

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Tags: digitalization, IT Service Management, Business Service Management, Finance Management, Contract Management, HR Management, Enterprise Service Management, Customer experience, Self-service

Building a better UI with chat »

The idea of implementing a chat feature to improve users experience (UX) is pretty self-explanatory. Giving users a quick and easy way to communicate with...

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Tags: digitalization, IT Service Management, Business Service Management, Finance Management, Contract Management, HR Management, Service Management, Enterprise Service Management

Technology is developing, are your processes keeping up? »

It seems like every week there is an announcement about a new technology, phone or software update. This raises one key question, when was the last time...

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Tags: IT Service Management, HR Management, Enterprise Service Management, Customer Service, Customer experience

Is your support service experience better than going shopping on Xmas eve? »

25% of people rather go shopping on Christmas eve than calling your support line, according to a salesforce customer service survey. That’s one out of...

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Tags: IT Service Management, Enterprise Service Management, Customer experience

Business Executive: How about trying to speak IT, for a change? »

Nowadays it’s trendy to talk about how IT departments need to come closer to business, talk in business language and grow their business know-how....

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Tags: Enterprise Service Management

ESM can transform an IT team into so much more »

Stereotypically an IT department is often left alone, working from distance to serve a critical, yet inconspicuous role. It doesn't get noticed when it...

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Tags: Enterprise Service Management

Manage all your business services in one place »

In my last article, I gave readers food for thought about how easy business services are already here – even in pocket size! I have answered many...

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Tags: GDPR, Enterprise Service Management, IT Service Management, Identity and Access Management

How to turn your Service Management Tool into a Data Privacy Solution »

You’ve got already an ITSM tool and you are wondering whether you need a separate tool to become GDPR-compliant? Why don’t you enhance your ITSM tool to...

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Tags: Enterprise Service Management

Wake up, the easy corporate services are already here – also in pocket-size! »

During the past ten years, I have tackled multiprovider problems with the clients. Over the years, I have heard a thousand and one agonized stories about...

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