Efecte Blog | enterprise-service-management

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Tags: Enterprise Service Management

How to get started with Enterprise Service Management? »

“Has anyone called the repairman, yet?” someone shouted in the shared kitchenette of the office break room. Apparently, the water dispenser had broken...

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Tags: Enterprise Service Management, Service Management, Service Desk, IT Service Management, Digitalization, Agile

The Service Desk Becomes Agile. What About Other Teams? »

Agile in ITSM: The Current State

Talking to IT leaders routinely, I see a strong demand for Kanban boards to orchestrate the service desk. The ITIL 4...

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Tags: Enterprise Service Management, Customers, IT Service Management, Service Provider

Chasing the perfect service experience »

Efecte helps European Service Providers boost their business, flexibly manage services, and delight their users. 

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Tags: Enterprise Service Management, Efecte, Finance Management, HR Management, Contract Management

Manage Any Service? German Enterprise Service Market uncovered »

Efecte was recently involved in a German study about Enterprise Service Management (ESM). This study investigates how companies from the DACH-region, i.e. 

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Tags: Enterprise Service Management, Self-service, Service Management, Finance Management, HR Management, Contract Management, Business Service Management, IT Service Management, Identity and Access Management, Digitalization

Efecte: your partner for digital transformations »

Implementing a digital transformation or digitalizing your services can prove more difficult than it might seem. There is an ever-growing number of tools,...

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Tags: Enterprise Service Management, Service Management, Finance Management, HR Management, Contract Management, Business Service Management, IT Service Management, Digitalization

Technology is developing, are your processes keeping up? »

It seems like every week there is an announcement about a new technology, phone or software update. This raises one key question, when was the last time...

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Tags: Enterprise Service Management, Customer experience, HR Management, IT Service Management, Customer Service, Chat

Is your service experience better than shopping on Xmas eve? »

25% of people rather go shopping on Christmas eve than calling your support line, according to a salesforce customer service survey. That’s one out of...

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Tags: Enterprise Service Management, Customer experience, IT Service Management

Business Executive: How about speaking IT, for a change? »

Nowadays it’s trendy to talk about how IT departments need to come closer to business, talk in business language and grow their business know-how....

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Tags: Enterprise Service Management

ESM can transform an IT team into so much more »

Stereotypically an IT department is often left alone, working from distance to serve a critical, yet inconspicuous role. It doesn't get noticed when it...

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