Efecte Blog | digitalization

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Tags: Service Management, IT Service Management, Digitalization, crisis management

How to Build Your Configuration Management to Serve the Business »

We have been involved in more than 300 CMDB configuration processes, and based on that experience, we compiled these Guidelines to successful ITIL 4 based...

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Tags: Service Management, IT Service Management, Digitalization, crisis management

Drowning in emails? Move your service business to the cloud in just ten days »

Many organizations are currently facing an unprecedented amount of contact requests from their customers and remote-working employees. The situation with...

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Tags: Service Management, HR Management, EN - Self-Service, Digitalization, Employee Experience

The Road to a Workplace Culture Built on Trust »

During challenging times, a lot depends on trust and company culture. How we all live it can either break us or make us.

The results of the 2020 survey of...

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Tags: Service Management, IT Service Management, Digitalization

What is XaaS – IT Lingo Only or Something Disrupting Your Industry? »

If you are a consumer of media of any form, megatrends like Cloud, Digital Transformation, and Everything as a Service or XaaS are close to impossible to...

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Tags: Service Management, IT Service Management, Digitalization, crisis management

Mitigating Corona Together – letter to Efecte’s customers »

Dear Efecte Customers and Partners, 

a little more than a week has passed since I last reached out to you about the coronavirus crisis, talking about our...

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Tags: Service Management, Information Security, IT Service Management, Digitalization

Risk Management Made Easy »

The Path to ISO/IEC 27001

This is a story on how we at Efecte handle information security risks through a Risk Management Process built on top of the ...

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Tags: Enterprise Service Management, Service Management, Service Desk, IT Service Management, Digitalization, Agile

The Service Desk Becomes Agile. What About Other Teams? »

Agile in ITSM: The Current State

Talking to IT leaders routinely, I see a strong demand for Kanban boards to orchestrate the service desk. The ITIL 4...

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Tags: Efecte, Digitalization

Female-power in tech at Efecte »

At Efecte, female-power in technology is something that we live and value every day. In all our teams, from sales to marketing and from HR to finance,...

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Tags: ITIL4, IT Service Management, Digitalization, Agile

What is agile ITSM all about? »

We’ve seen the buzz word of the decade "agile" combined with a lot of words until now. Today, we're discussing "Agile ITSM". So, what the heck is or can...

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