Efecte Blog | digitalization

Check out our blogs in other languages, you will find posts that are relevant to your country.

Tags: Customer experience, Customer Service, Digitalization

Building a Five-star Digital Customer Experience - Make It Your Superpower »

Tags: Digitalization, Service Provider, ITSM, Efecte Platform

Efecte: The European ITSM partner of your choice »

Tags: Customers, Customer experience, HR Management, Digitalization

Employee experience to match what people need – every day? »

Niina Hovi, VP Culture & HR at Efecte, looks at the evolution of the human resources function and how it can deliver greater value.

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Tags: Events, Customer experience, IT Service Management, Digitalization, Automate, ITSM

Building Tomorrow’s Customer Experience - Day 2 of Digitalize and Automate »

As we wrap up the second day of Efecte’s virtual event ‘Digitalize and Automate’, it’s time to once again take stock of what we’ve learnt. Today was...

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Tags: Events, IT Service Management, Digitalization, Automate, ITSM

The European Innovation Challenge - Day 1 of Digitalize and Automate »

The first day of Efecte’s virtual event ‘Digitalize and Automate’ has just come to a close, and what a day it has been! More than 1000 people from 20+...

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Tags: Service Desk, Customer experience, IT Service Management, Customer Service, Digitalization

ITSM KPIs – Measure More Than Performance »

When considering ITSM KPIs (Key Performance Indicators), organizations typically consider two types of metrics, technical-based and experience-based....

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Tags: Service Management, IT Service Management, Digitalization, crisis management

The New Normal - Trends in Digitalization and Automation »

What is the New Normal?

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Tags: Service Management, IT Service Management, Digitalization

How to Build Your Configuration Management to Serve the Business »

We have been involved in more than 300 CMDB configuration processes, and based on that experience, we compiled these Guidelines to successful ITIL 4 based...

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Tags: Service Management, IT Service Management, Digitalization, crisis management

Drowning in emails? Move your service business to the cloud in just ten days »

Many organizations are currently facing an unprecedented amount of contact requests from their customers and remote-working employees. The situation with...

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