Efecte Blog | customer-service

Check out our blogs in other languages, you will find posts that are relevant to your country.

Tags: Service Desk, Customer experience, IT Service Management, Customer Service, Digitalization

ITSM KPIs – Measure More Than Performance »

When considering ITSM KPIs (Key Performance Indicators), organizations typically consider two types of metrics, technical-based and experience-based....

Read More »

Tags: Service Desk, IT Service Management, AI, Customer Service, Chat

AI-powered service desks - redefining the role of the agent »

Artificial intelligence is often described as a replacement for human interaction.

In the IT service management environment it is making service desk...

Read More »

Tags: GDPR, Service Management, Efecte, Customer Service

Wrapping up 2018: Our most-read blog posts »

As we move full speed to 2019, let's take a quick look back on activities that took place over the course of last year. Our most-read blog posts are...

Read More »

Tags: Enterprise Service Management, Customer experience, HR Management, IT Service Management, Customer Service, Chat

Is your service experience better than shopping on Xmas eve? »

25% of people rather go shopping on Christmas eve than calling your support line, according to a salesforce customer service survey. That’s one out of...

Read More »

Tags: AI, Customer Service

Customer service on steroids – or just augmented with AI? »

During recent weeks, I have had the pleasure of hearing numerous visionary thinkers talk about Artificial Intelligence (AI) and how it's going to do...

Read More »