Efecte Blog | customer-service

Tags: IT Service Management, HR Management, Enterprise Service Management, Customer Service, Customer experience

Is your support service experience better than going shopping on Xmas eve? »

25% of people rather go shopping on Christmas eve than calling your support line, according to a salesforce customer service survey. That’s one out of...

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Tags: Customer Service, AI

Customer service on steroids – or just augmented with latest technology? »

During recent weeks, I have had the pleasure of hearing numerous visionary thinkers talk about Artificial Intelligence (AI) and how it's going to do...

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