Efecte Blog | customer-service

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Tags: AI, IT Service Management, Customer Service, Service Desk

AI-powered service desks - redefining the role of the agent »

Artificial intelligence is often described as a replacement for human interaction.

In the IT service management environment it is making service desk...

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Tags: Efecte, Customer Service, GDPR, Service Management

Wrapping up 2018: Our most-read blog posts »

As we move full speed to 2019, let's take a quick look back on activities that took place over the course of last year. Our most-read blog posts are...

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Tags: IT Service Management, HR Management, Enterprise Service Management, Customer Service, Customer experience

Is your support service experience better than going shopping on Xmas eve? »

25% of people rather go shopping on Christmas eve than calling your support line, according to a salesforce customer service survey. That’s one out of...

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Tags: Customer Service, AI

Customer service on steroids – or just augmented with latest technology? »

During recent weeks, I have had the pleasure of hearing numerous visionary thinkers talk about Artificial Intelligence (AI) and how it's going to do...

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