Tags: Customers, Customer experience, HR Management, Digitalization
Employee experience to match what people need – every day? »
Niina Hovi, VP Culture & HR at Efecte, looks at the evolution of the human resources function and how it can deliver greater value.
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Tags: Events, Customer experience, IT Service Management, Digitalization, Automate, ITSM
Building Tomorrow’s Customer Experience - Day 2 of Digitalize and Automate »
As we wrap up the second day of Efecte’s virtual event ‘Digitalize and Automate’, it’s time to once again take stock of what we’ve learnt. Today was...
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Tags: Service Desk, Customer experience, IT Service Management, Customer Service, Digitalization
ITSM KPIs – Measure More Than Performance »
When considering ITSM KPIs (Key Performance Indicators), organizations typically consider two types of metrics, technical-based and experience-based....
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Tags: Service Management, Efecte, Cloud, Customer experience
Topias Marttila as Efecte CTO: “DevOps drives customer success” »
The hands-on software development leader of 15 years, Topias Marttila, was recently appointed Efecte’s Chief Technology Officer, member of the leadership...
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Tags: Self-service, Customer experience, Digitalization, Chat
Building a better UI with chat »
The idea of implementing a chat feature to improve users experience (UX) is pretty self-explanatory. Giving users a quick and easy way to communicate with...
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Tags: Self-service, Customer experience, IT Service Management
To search or not to search? »
Efecte self-service portal users now have the power of choice.
Have you ever taken the time to think about how you find the items or information you are...
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Tags: Enterprise Service Management, Customer experience, HR Management, IT Service Management, Customer Service, Chat
Is your service experience better than shopping on Xmas eve? »
25% of people rather go shopping on Christmas eve than calling your support line, according to a salesforce customer service survey. That’s one out of...
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Tags: Customer experience, IT Service Management
The technology business is a people business »
In the spirit of the International Customer Service Week, we asked two of our colleagues how customer service plays a role in their everyday work.
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