Tags: Service Desk, Customer experience, IT Service Management, Customer Service, Digitalization
When considering ITSM KPIs (Key Performance Indicators), organizations typically consider two types of metrics, technical-based and experience-based....
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Tags: Customers, Customer experience, HR Management, Digitalization
Niina Hovi, VP Culture & HR at Efecte, looks at the evolution of the human resources function and how it can deliver greater value.
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Tags: Service Management, Efecte, Cloud, Customer experience
The hands-on software development leader of 15 years, Topias Marttila, was recently appointed Efecte’s Chief Technology Officer, member of the leadership...
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Tags: Self-service, Customer experience, Digitalization, Chat
The idea of implementing a chat feature to improve users experience (UX) is pretty self-explanatory. Giving users a quick and easy way to communicate with...
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Tags: Self-service, Customer experience, IT Service Management
Have you ever taken the time to think about how you find the items or information you are...
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Tags: Enterprise Service Management, Customer experience, HR Management, IT Service Management, Customer Service, Chat
25% of people rather go shopping on Christmas eve than calling your support line, according to a salesforce customer service survey. That’s one out of...
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Tags: Customer experience, IT Service Management
In the spirit of the International Customer Service Week, we asked two of our colleagues how customer service plays a role in their everyday work.
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Tags: Enterprise Service Management, Customer experience, IT Service Management
Nowadays it’s trendy to talk about how IT departments need to come closer to business, talk in business language and grow their business know-how....
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Tags: Service Management, Customer experience
“Every company will be a software company and every department is becoming an IT department.”
These are statements heard from a multitude of leading...
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