Tags: digitalization, IT Service Management, Business Service Management, Finance Management, Contract Management, HR Management, Enterprise Service Management, Customer experience, Self-service
The idea of implementing a chat feature to improve users experience (UX) is pretty self-explanatory. Giving users a quick and easy way to communicate with...
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Tags: IT Service Management, Customer experience, Self-service
Have you ever taken the time to think about how you find the items or information you are...
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Tags: IT Service Management, HR Management, Enterprise Service Management, Customer Service, Customer experience
25% of people rather go shopping on Christmas eve than calling your support line, according to a salesforce customer service survey. That’s one out of...
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Tags: Customer experience, IT Service Management
In the spirit of the International Customer Service Week, we asked two of our colleagues how customer service plays a role in their everyday work.
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Tags: IT Service Management, Enterprise Service Management, Customer experience
Nowadays it’s trendy to talk about how IT departments need to come closer to business, talk in business language and grow their business know-how....
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Tags: Customer experience, Service Management
“Every company will be a software company and every department is becoming an IT department.”
These are statements heard from a multitude of leading...
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Tags: Service catalog, Customer experience, IT Service Management
When developing services, it is crucial to identify the services and the customer groups using them, and most importantly to make use of any discoveries.
...
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