Efecte Blog | customer-experience

Tags: digitalization, IT Service Management, Business Service Management, Finance Management, Contract Management, HR Management, Enterprise Service Management, Customer experience, Self-service

Building a better UI with chat »

The idea of implementing a chat feature to improve users experience (UX) is pretty self-explanatory. Giving users a quick and easy way to communicate with...

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Tags: IT Service Management, Customer experience, Self-service

To search or not to search? »

Efecte self-service portal users now have the power of choice.

Have you ever taken the time to think about how you find the items or information you are...

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Tags: IT Service Management, HR Management, Enterprise Service Management, Customer Service, Customer experience

Is your support service experience better than going shopping on Xmas eve? »

25% of people rather go shopping on Christmas eve than calling your support line, according to a salesforce customer service survey. That’s one out of...

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Tags: Customer experience, IT Service Management

The technology business is a people business »

In the spirit of the International Customer Service Week, we asked two of our colleagues how customer service plays a role in their everyday work.

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Tags: IT Service Management, Enterprise Service Management, Customer experience

Business Executive: How about trying to speak IT, for a change? »

Nowadays it’s trendy to talk about how IT departments need to come closer to business, talk in business language and grow their business know-how....

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Tags: Customer experience, Service Management

Are you serving your non-nerdy customers with nerdy-looking tools? »

“Every company will be a software company and every department is becoming an IT department.”

These are statements heard from a multitude of leading...

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Tags: Service catalog, Customer experience, IT Service Management

Identifying services leads to the best customer experience »

When developing services, it is crucial to identify the services and the customer groups using them, and most importantly to make use of any discoveries.

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