Efecte Blog | ai

Tags: AI, IT Service Management, Security Ops, IoT, Service Management, Self-service

AI: the 4th Generation of Process Automation in ITSM (Part 4) »

Over the past few days we have been publishing a series of short articles written by our VP of Products, Peter Schneider, this is Part 4 of the series. We...

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Tags: AI, IT Service Management, Security Ops, IoT, Service Management, Self-service

AI: the 4th Generation of Process Automation in ITSM (Part 3) »

Over the next few days we will be publishing a series of short articles written by our VP of Products, Peter Schneider. This is Part 3 of the series, we...

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Tags: AI, IT Service Management, Security Ops, IoT, Service Management, Self-service

AI: the 4th Generation of Process Automation in ITSM (Part 2) »

Over the next few days we will be publishing a series of short articles written by our VP of Products, Peter Schneider. This is Part 2 of the series, we...

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Tags: AI, IT Service Management, Security Ops, IoT, Service Management, Self-service

AI: the 4th Generation of Process Automation in ITSM (Part 1) »

Over the next few days we will be publishing a series of short articles written by our VP of Products, Peter Schneider. This is Part 1 of the series, we...

Read More »

Tags: AI, IT Service Management, Security Ops, IoT, Service Management, Self-service

AI: the 4th Generation of Process Automation in ITSM »

Artificial Intelligence is making its way towards IT Service Management. First incarnations of AI in ITSM tools are being implemented, tested, and ...

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Tags: Customer Service, AI

Customer service on steroids – or just augmented with latest technology? »

During recent weeks, I have had the pleasure of hearing numerous visionary thinkers talk about Artificial Intelligence (AI) and how it's going to do...

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