Efecte Blog

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Tags: Agile

Which Agile Methodology is Right for Me and My Team? Kanban vs. Scrum »

If you think that you, your department, organization, or project is ready to adopt agile, you might be wondering which methodology is right for me. When...

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Tags: Agile

How to Create an Agile Environment and Knowing When to Say No »

If you, your team or your organization wants to be agile, you have to create an environment to promote the change. This includes understanding the values...

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Tags: Agile

5 truly effective reasons to adopt and implement agile »

Let’s first look at how company practices or policies can make adopting agile difficult if not flat out impossible. If a company is unwilling to provide...

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Tags: Enterprise Service Management

How to get started with Enterprise Service Management? »

“Has anyone called the repairman, yet?” someone shouted in the shared kitchenette of the office break room. Apparently, the water dispenser had broken...

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Tags: Agile

What is Agile in IT and How to Get into the Right Mindset? »

What is agile? Why is everyone talking about it, and how can my team be more agile?The concept of agile development and its associated benefits are...

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Tags: Enterprise Service Management, Service Management, Service Desk, IT Service Management, Digitalization, Agile

The Service Desk Becomes Agile. What About Other Teams? »

Agile in ITSM: The Current State

Talking to IT leaders routinely, I see a strong demand for Kanban boards to orchestrate the service desk. The ITIL 4...

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Tags: ITIL4, IT Service Management, Service Provider

Best Practices for Service Management: The Value Chain in ITIL 4 »

ITIL 4 is here with a service value system including a value chain.

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Tags: HR Management

Broadening the scope of human resources »

Niina Hovi, VP People & Culture at Efecte, considers the wider impact of HR service management across an organization.

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Tags: Enterprise Service Management, Customers, IT Service Management, Service Provider

Chasing the perfect service experience »

Efecte helps European Service Providers boost their business, flexibly manage services, and delight their users. 

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