Efecte Blog

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Tags: ITIL4, IT Service Management

Hidden gem in ITIL 4? Incident and Request get a new friend »

In this blog post I write about the new Service Desk Practice comparing ITIL 3 and ITIL 4. 

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Tags: ITIL4, IT Service Management

ITIL 4 - Is there any value in saving money? »

ITIL 4 brings a lot of welcomed updates to the best practices of service management. Below, I will dig deeper in three concepts that have been added to...

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Tags: Self-service, Service Management, Information Security, IT Service Management, AI

AI: the 4th Generation of Process Automation in ITSM (Part 4) »

Over the past few days we have been publishing a series of short articles written by our VP of Products, Peter Schneider, this is Part 4 of the series. We...

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Tags: Self-service, Service Management, Information Security, IT Service Management, AI

AI: the 4th Generation of Process Automation in ITSM (Part 3) »

Over the next few days we will be publishing a series of short articles written by our VP of Products, Peter Schneider. This is Part 3 of the series, we...

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Tags: Self-service, Service Management, Information Security, IT Service Management, AI

AI: the 4th Generation of Process Automation in ITSM (Part 2) »

Over the next few days we will be publishing a series of short articles written by our VP of Products, Peter Schneider. This is Part 2 of the series, we...

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Tags: Self-service, Service Management, Information Security, IT Service Management, AI

AI: the 4th Generation of Process Automation in ITSM (Part 1) »

Over the next few days we will be publishing a series of short articles written by our VP of Products, Peter Schneider. This is Part 1 of the series, we...

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Tags: Enterprise Service Management, Customer experience, HR Management, IT Service Management, Customer Service, Chat

Is your service experience better than shopping on Xmas eve? »

25% of people rather go shopping on Christmas eve than calling your support line, according to a salesforce customer service survey. That’s one out of...

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Tags: GDPR, IT Service Management

Are you set to report a GDPR-related incident in 72 hours? »

Since May 25th 2018, you must report an incident that relates to personal data to the supervisory authorities within 72 hours according to the new EU...

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Tags: GDPR, IT Service Management

GDPR: When people have the Right to be Forgotten »

The Right to be Forgotten included in GDPR will force IT Service Managers to rethink their data retention policies. The times of intensive logging of...

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