Efecte Blog

Check out our blogs in other languages, you will find posts that are relevant to your country.

Tags: ITIL4, IT Service Management, Service Provider

Best Practices for Service Management: The Value Chain in ITIL 4 »

ITIL 4 is here with a service value system including a value chain.

Read More »

Tags: Efecte, Digitalization

Female-power in tech at Efecte »

At Efecte, female-power in technology is something that we live and value every day. In all our teams, from sales to marketing and from HR to finance,...

Read More »

Tags: HR Management, Webinar

Analytics key to maximizing value of human capital »

People analytics play a vital role in positioning the Head of the Human Resource Department at the management top table alongside the CEO and CFO. Below...

Read More »

Tags: ITIL4, IT Service Management, Digitalization, Agile

What is agile ITSM all about? »

We’ve seen the buzz word of the decade "agile" combined with a lot of words until now. Today, we're discussing "Agile ITSM". So, what the heck is or can...

Read More »

Tags: Service Desk, IT Service Management, AI, Customer Service, Chat

AI-powered service desks - redefining the role of the agent »

Artificial intelligence is often described as a replacement for human interaction.

In the IT service management environment it is making service desk...

Read More »

Tags: GDPR, Service Management, Efecte, Customer Service

Wrapping up 2018: Our most-read blog posts »

As we move full speed to 2019, let's take a quick look back on activities that took place over the course of last year. Our most-read blog posts are...

Read More »

Tags: Service Management, Efecte, Cloud, Customer experience

Topias Marttila as Efecte CTO: “DevOps drives customer success” »

The hands-on software development leader of 15 years, Topias Marttila, was recently appointed Efecte’s Chief Technology Officer, member of the leadership...

Read More »

Tags: Service Management, Efecte

Story: How Efecte's elves helped Santa to save Christmas »

Tags: Self-service, Service Management, Information Security, IT Service Management, AI

AI: the 4th Generation of Process Automation in ITSM »

Artificial Intelligence is making its way towards IT Service Management. First incarnations of AI in ITSM tools are being implemented, tested, and ...

Read More »