Efecte was a keynote partner at Next from IGD event organized in Stockholm on May 8th 2018. Milla Kuosmanen, Efecte VP Customer Success, took the stage to highlight the importance on customer-centric mindset when embarking on the journey of digital transformation.
Forget about your customers – fail with digitalization
In order to succeed with your digitalization agenda, you need to know your customers and take control of your services. Milla covers real-life examples of international successes of combining digitalization and customer experience, and highlights three steps to sure failure.
Milla Kuosmanen, Vice President, Customer Success, Efecte
See Milla's presentation in English (duration 19:51).
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