Efecte, the Finnish provider of cloud-based Service Management software, has won the Swiss travel organization Hotelplan Group as a new customer. With Efecte, Hotelplan Group aims to improve IT support for the employees of the entire group of companies, to accelerate internal processes, and to continuously measure the quality of its services. Hotelplan Group will replace its existing IT Service Management solution, Microsoft System Center Service Manager, with Efecte's Enterprise Service Management platform. The associated project is scheduled to start in September 2019 and be completed by the end of the year. Once implemented, Hotelplan’s 60 support agents will support the work of 2,500 employees in 1,600 workplaces through a central service desk.
"We chose Efecte because the solution meets our basic requirements and can also be quickly and agilely extended to other areas outside of core IT," says Heini Kalt, CTO Hotel Plan Group. "Other decision criteria were ease of use, a pragmatic ITIL approach, the platform technology used, and Efecte’s expert team that responded to our RFP in a highly professional manner."
"We are proud that Hotelplan Group, one of the leading Swiss travel providers, has chosen Efecte. This customer acquisition exemplifies that Efecte can help different companies in highly competitive industries in modernizing their support processes," says Christian Frauen, Country Manager for Germany, Switzerland, and Austria at Efecte. "Our modular platform helps Hotelplan Group optimize its service processes and will make a major contribution to improving internal service quality."
More speed and transparency
The travel market is constantly on the move – efficient IT and greater agility in the delivery of new software and business services are key competitive factors across the industry. The timely solution of support requests, management of software updates, and monitoring of service quality are high priorities for Hotelplan Group to enable employees to use the existing technology as efficiently as possible.
The company was, therefore, looking for a suitable service management solution. The IT department wanted to provide its internal service customers and the service desk with a modern, easy-to-use front-end. In the selection process, Efecte was able to prevail against competition due to its platform strategy and ease-of-use.
As a first step, the tour operator will use Efecte for managing incidents, changes, and IT assets. It plans to set up its own Configuration Management Database (CMDB) with Efecte. Interfaces to Jira and CA Spectrum Enterprise Manager will also be created. This makes it easy to exchange the data of the existing solutions with Efecte, to present data clearly in a central dashboard, and to report to management. Executives, service managers, and IT staff will be able to easily measure service quality and ensure and monitor compliance with service level agreements and other key performance indicators (KPIs).
For more information:
Country Manager, DACH
+49 172 7070707
About Hotelplan Group
Hotelplan Group is an international travel group based in Opfikon-Glattbrugg near Zurich. Hotelplan Holding Ltd. – a 100% subsidiary of the Federation of Migros Cooperatives – holds all strategic business units of the Hotelplan Group: Hotelplan Suisse (MTCH Ltd.), Hotelplan UK Group Ltd., Holiday Home Division with the brands Interhome and Interchalet, bta first travel ag, Finass Travel Ltd. and bedfinder (BF International Travel Ltd.). Hotelplan Group (Hotelplan Management Ltd.) is responsible for the main functions of the group, such as overall management and strategy, finance, IT and the direct management of individual companies.
Efecte is a Finnish software company offering cloud-based Service Management solutions and related supportive professional services. With Efecte’s software, organizations can flexibly manage all internal and external services, for example, an IT, HR or finance department’s services, customer service, and access rights. Efecte is one of the leading software vendors in its field for medium-sized and public organizations in Finland and the Nordic countries. The company was established in 1998 and is listed on the Nasdaq First North Helsinki marketplace. Efecte operates in Finland, Sweden, Germany, and Denmark. www.efecte.com.