Senckenberg Gesellschaft für Naturforschung uses Efecte to move from paperwork to digitalization

Tags: Enterprise Service Management, Press releases, IT Service Management

  • Efecte as the central platform for digitizing administrative and IT processes
  • automated processes for travel management for 800 employees
  • centralized Incident management for natural history museums in preparation 

Munich, November 3, 2020 - Senckenberg Gesellschaft für Naturforschung (SGN) which is dedicated to researching the diversity of life (biodiversity), leverages the Efecte platform to gradually digitalize its paper-based administrative processes and hence increase their efficiency and user satisfaction. Back in 2019, the company was therefore looking for a service management solution that would enable it to centrally manage and evaluate processes outside of its traditional core IT. Efecte convinced with its modular cloud approach, high flexibility as well as a coherent overall concept and was able to successfully prevail over its competitors.

Plan and account for business trips more effectively

The total of 800 employees have to travel a lot and settle the bookings on time. Before, this was done using forms that had to be submitted on paper and approved individually. With Efecte, the associated process is digitized, accelerated and the processing of the forms is largely automated. This minimizes tiresome routine tasks for applicants, while HR employees gain more time and can concentrate better on their core tasks.

"Our researchers are often travelling all around the world, so we wanted to significantly simplify the administrative processes attached to that and make them more effective. At the same time, this project is the starting point for digitizing our entire administrative processes and advance the maturing process of our core IT," says Gerolf Plüch, IT manager at Senckenberg Gesellschaft. "We start using Efecte for planning, execution and accounting of business trips, and in the next step we are preparing a central incident management system for our museums".

"The collaboration with Senckenberg Gesellschaft für Naturforschung shows that Efecte can support leading international research companies in modernizing their non-IT processes," says Steffan Schumacher, COO and member of the board at Efecte. "Our modular platform helps Senckenberg to digitize its processes, improve service quality and increase employee satisfaction. In addition, SGN can largely do without paper and thus work more sustainably than before".

Incident management for facility services and IT

The natural history museums of the Senckenberg Society attract many visitors every day - a well-functioning facility system and supporting IT systems are essential for smooth operation. To ensure that technical problems are resolved quickly, SGN prepares the museums for centralized incident management. After the implementation of Efecte, employees can either resolve any problems that arise themselves or forward them to the relevant departments, thus considerably speeding up the resolution process.

About Senckenberg Gesellschaft für Naturforschung

The Senckenberg Society for Natural Research conducts research on all aspects of biodiversity and operates seven research institutes and three natural history museums. The SGN was founded in 1817 and is today one of the most important research institutes for biodiversity with about 800 employees. With the Frankfurter Haus, it operates one of the largest natural history museums in Europe. In accordance with its long tradition, it is the task of the society to carry out natural research and to make the results of the research accessible to the general public through publications, through teaching and through its museums.

About Efecte

Efecte helps service organizations digitalize and automate their work. Customers across Europe leverage our cloud service to operate with greater agility, to improve the experience of end-users, and to save costs. The use cases for our solutions range from IT service management and ticketing to improving employee experiences, business workflows, and customer service. We are the European Alternative to global players in our space. Our headquarters is located in Finland and we have regional hubs in Germany and Sweden. Efecte is listed on the Nasdaq First North Growth Market Finland marketplace.  

For more information: 

Niilo Fredrikson, CEO   

Steffan SchumacherCOO 
+358 50 524 0873  



Written by Efecte