Efecte Service Management 2018.1.1 is now available!

Tags: Service Management, Product news, IT Service Management


Efecte Service Management 2018.1.1 is introducing an all-new archiving functionality allowing for the following features and benefits:

  • Archive any records for back-up purposes
  • Removal of records from live systems in accordance with the Right to Be Forgotten clause of the EU General Data Protection Regulation (GDPR)
  • Improved search performances by removing and storing outdated records in external systems for auditing

Administrators can define dedicated archiving views, utilizing all the current filtering capabilities of Efecte Service Management. Archiving views are limited to a template. Archrivals can consist of entire data cards or only the selected subset shown. Administrators can choose to have archived data removed or preserved in the system following archival. Using the scheduler functionality, archiving can be fully automated.

The new Efecte Service Management version 2018.1.1 is planned for general availability on Wednesday 23rd of May.

Aki Ylivarvi

Written by Aki Ylivarvi

Product manager of Efecte Self Service with strong background in ITSM products, services and sales.