Efecte’s German operations get a boost from solution deal with major healthcare service provider

Tags: IT Service Management, Service Management, Self-service, Customers, Press releases

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Cloud software company Efecte has signed a major deal with one of Germany’s largest hospitals. Efecte delivers a solution to the organization for service management and asset management. The customer will also be taking advantage of Efecte’s easy-to-use self-service portal that allows its professionals independently request for help and seek resolutions to their problems.

In the first phase, Efecte’s solution will serve the customer’s IT needs, but the plan is to ultimately expand usage to medical experts, too. Because most of the users of the tool will eventually not be IT professionals but medical experts, usability and self-service functionality played a major role in solution selection. With Efecte’s solution, the emphasis will be on excellent request fulfillment, complemented with billing through customer’s SAP ERP system.

“We are delighted to see our efforts in Germany bear fruit”, says Niilo Fredrikson, CEO of Efecte Plc. ”It’s great to see a major German organization appreciate our easy-to-use product, expert team, and way of working based on customer success. Our ambition is to grow and become an even better partner for our customers across all the countries we operate in”, Fredrikson continues.

For more information:

Niilo Fredrikson

CEO

Efecte Plc

niilo.fredrikson@efecte.com

+358 50 356 7177

About Efecte

Efecte is a Finnish software company offering cloud-based (Software as a Service, SaaS) service and identity management solutions, supported by professional services. They streamline and simplify management of services, IT systems and infrastructure in organizations. Efecte is one of the leading software vendors in this space for large, medium-sized and public organizations in Finland and the Nordic countries. Efecte was established in 1998 and is listed on the Nasdaq First North marketplace. It operates in Finland, Sweden, Denmark, and Germany. Further information on Efecte solutions and services is available at www.efecte.com, financial information at investors.efecte.com.

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Written by Efecte