Case: Tikkurila

Customer case based on solution: IT Service Management, Enterprise Service Management

Tikkurila paint-235976-edited

Streamlining Tikkurila: How Efecte is guiding an international organization to a faster and safer future

Tikkurila is a leading Nordic paint industry professional known for its strong brands, high-quality surface treatment products and expert services. With roughly 3000 employees, it operates 11 production facilities in 8 countries and has products available in more than 40 countries. Tikkurila’s largest markets are Sweden, Russia, Finland, Poland and the Baltic countries. Tikkurila produces paints and coatings for consumer and professional use as well as painting-related services. Tikkurila's brands include Tikkurila, Alcro and Beckers.

Solution: Efecte Edge for ITSM

Tikkurila started working with Efecte in 2016. Since then they have been able to adopt more common processes throughout the organization regardless of country. Employees and management have access to the self-service platform, which is used for a variety of purposes such as controlling employment-related information and supply chains. Employees can quickly file reports or create tickets, which will then be processed efficiently.

”We implemented Efecte in a very short time-frame. Our goal was to start with the right Enterprise Service Management tool as soon as possible because the solution we were using just wasn’t good enough. During this time we have been able to find out more about our needs and learn more about how to use this solution and all the features it has”, says Kamil Polniaszek, ICT Manager at Tikkurila.

“We can act faster and collect more data, and our accuracy in delivering services has improved.”

Kamil Polniaszek, ICT Manager, Tikkurila

 

Client benefits

  • Common, streamlined processes and workflows across borders.
  • Faster service deliveries.
  • Efecte Edge’s Visual Analyzer tool helps Tikkurila track its services.

Download a case report to read more about Tikkurila's collaboration with Efecte

 

Read more: discover the solution!

IT Service Management Enterprise Service Management

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