Taitoa increased productivity and satisfaction with simplified service management
Taitoa is a major provider of financial services and products to municipal organizations in Finland. The company employs more than 500 people and operates in 14 locations.
Solution: Efecte ITSM and Self-service
Taitoa aims to provide municipalities with effective tools to manage their finances and promises fast, effective and reliable services to its customers. In a field like this, successful customer service is critical, but the company had problems with fragmented communications and insufficient tracking.
Taitoa increases productivity by offering user-friendly interfaces to its administrators and end-users. They implemented Efecte’s system intuitively without any specific IT expertise. Employees can plan their days and work more independently. This has led to productivity increasing by more than 20%.
- Improved customer and employee satisfaction.
- Transparent and much faster processes.
- Employee productivity increased by more than 20 per cent.
“With Efecte, customer service at Taitoa has improved and processes are now transparent and much faster.”
Tanja Peltovuoma, Service Director, Taitoa
More about Taitoa's collaboration with Efecte:
Presentation by Tanja Peltovuoma on the four-year journey with Efecte's service management tool (in Finnish)