Case: DNA

Customer case based on solution: IT Service Management, Enterprise Service Management

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Improved satisfaction and more efficient operations for DNA

DNA Ltd is a Finnish telecommunications group providing high-quality voice, data and TV services for communication, entertainment and working. DNA is Finland’s largest cable operator and the leading pay TV provider in both the cable and terrestrial networks.

Solution: Efecte Edge for ITSM

DNA chose Efecte to deliver it a flexible and easy-to-use ITSM solution. The solution has approximately 2000 users, and DNA’s service desk and customer service are among the most active users. As the system is critical to DNA*s business, DNA is also taking advantage of Efecte’s consulting services and 24/7 Care.

Client benefits

  • Cost savings in system expenses have been allocated to development work
  • Due to user friendliness of the system, satisfaction among users, personnel, and customers has improved
  • DNA’s operations have become more efficient

“Efecte is the heart of our management center. If the heart stops, we are in trouble. This is why we have also Efecte’s 24/7 Care service in use.”

Tuomo Rikman, Director, Operations and Maintenance, DNA Ltd

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IT Service Management Enterprise Service Management

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