Efecte Blog | it-service-management

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Tags: Enterprise Service Management, Service Management, Service Desk, IT Service Management, Digitalization, Agile

The Service Desk Becomes Agile. What About Other Teams? »

Agile in ITSM: The Current State

Talking to IT leaders routinely, I see a strong demand for Kanban boards to orchestrate the service desk. The ITIL 4...

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Tags: ITIL4, IT Service Management, Service Provider

Best Practices for Service Management: The Value Chain in ITIL 4 »

ITIL 4 is here with a service value system including a value chain.

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Tags: Enterprise Service Management, Customers, IT Service Management, Service Provider

Chasing the perfect service experience »

Efecte helps European Service Providers boost their business, flexibly manage services, and delight their users. 

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Tags: ITIL4, IT Service Management

Hidden gem in ITIL 4? Incident and Request get a new friend »

In this blog post I write about the new Service Desk Practice comparing ITIL 3 and ITIL 4. 

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Tags: ITIL4, IT Service Management

ITIL 4 - Is there any value in saving money? »

ITIL 4 brings a lot of welcomed updates to the best practices of service management. Below, I will dig deeper in three concepts that have been added to...

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Tags: ITIL4, IT Service Management, Digitalization, Agile

What is agile ITSM all about? »

We’ve seen the buzz word of the decade "agile" combined with a lot of words until now. Today, we're discussing "Agile ITSM". So, what the heck is or can...

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Tags: Service Desk, IT Service Management, AI, Customer Service, Chat

AI-powered service desks - redefining the role of the agent »

Artificial intelligence is often described as a replacement for human interaction.

In the IT service management environment it is making service desk...

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Tags: Enterprise Service Management, Self-service, Service Management, Finance Management, HR Management, Contract Management, Business Service Management, IT Service Management, Identity and Access Management, Digitalization

Efecte: your partner for digital transformations »

Implementing a digital transformation or digitalizing your services can prove more difficult than it might seem. There is an ever-growing number of tools,...

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Tags: Self-service, Service Management, Information Security, Visual Workflow Automation, IT Service Management, AI

AI: the 4th Generation of Process Automation in ITSM (Part 4) »

Over the past few days we have been publishing a series of short articles written by our VP of Products, Peter Schneider, this is Part 4 of the series. We...

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