Efecte Blog | it-service-management

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Tags: ITIL, IT Service Management

ITIL 4 - Is There Any Value in Saving Money? »

ITIL 4 brings a lot of welcomed updates to the best practices of service management. Below, I will dig deeper in three concepts that have been added to...

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Tags: ITIL, IT Service Management, digitalization, agility

What is agile ITSM all about? »

We’ve seen the buzz word of the decade "agile" combined with a lot of words until now. Today, we're discussing "Agile ITSM". So, what the heck is or can...

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Tags: Service Desk, IT Service Management, AI, Customer Service

AI-powered service desks - redefining the role of the agent »

Artificial intelligence is often described as a replacement for human interaction.

In the IT service management environment it is making service desk...

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Tags: Enterprise Service Management, Self-service, Service Management, Finance Management, HR Management, Contract Management, Business Service Management, IT Service Management, Identity and Access Management, digitalization

Efecte: your partner for digital transformations »

Implementing a digital transformation or digitalizing your services can prove more difficult than it might seem. There is an ever-growing number of tools,...

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Tags: Self-service, Service Management, IoT, Information Security, IT Service Management, AI

AI: the 4th Generation of Process Automation in ITSM (Part 4) »

Over the past few days we have been publishing a series of short articles written by our VP of Products, Peter Schneider, this is Part 4 of the series. We...

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Tags: Self-service, Service Management, IoT, Information Security, IT Service Management, AI

AI: the 4th Generation of Process Automation in ITSM (Part 3) »

Over the next few days we will be publishing a series of short articles written by our VP of Products, Peter Schneider. This is Part 3 of the series, we...

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Tags: Self-service, Service Management, IoT, Information Security, IT Service Management, AI

AI: the 4th Generation of Process Automation in ITSM (Part 2) »

Over the next few days we will be publishing a series of short articles written by our VP of Products, Peter Schneider. This is Part 2 of the series, we...

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Tags: Self-service, Service Management, IoT, Information Security, IT Service Management, AI

AI: the 4th Generation of Process Automation in ITSM (Part 1) »

Over the next few days we will be publishing a series of short articles written by our VP of Products, Peter Schneider. This is Part 1 of the series, we...

Read More »

Tags: Self-service, Service Management, IoT, Information Security, IT Service Management, AI

AI: the 4th Generation of Process Automation in ITSM »

Artificial Intelligence is making its way towards IT Service Management. First incarnations of AI in ITSM tools are being implemented, tested, and ...

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