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Tags: Service Desk, IT Service Management, AI, Customer Service, Chat

AI-powered service desks - redefining the role of the agent »

Artificial intelligence is often described as a replacement for human interaction.

In the IT service management environment it is making service desk...

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Tags: Self-service, Customer experience, Digitalization, Chat

Building a better UI with chat »

The idea of implementing a chat feature to improve users experience (UX) is pretty self-explanatory. Giving users a quick and easy way to communicate with...

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Tags: Enterprise Service Management, Customer experience, HR Management, IT Service Management, Customer Service, Chat

Is your service experience better than shopping on Xmas eve? »

25% of people rather go shopping on Christmas eve than calling your support line, according to a salesforce customer service survey. That’s one out of...

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