Efecte Blog

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Tags: Self-service, Service Management, Information Security, IT Service Management, AI

AI: the 4th Generation of Process Automation in ITSM (Part 3) »

Over the next few days we will be publishing a series of short articles written by our VP of Products, Peter Schneider. This is Part 3 of the series, we...

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Tags: Self-service, Service Management, Information Security, IT Service Management, AI

AI: the 4th Generation of Process Automation in ITSM (Part 2) »

Over the next few days we will be publishing a series of short articles written by our VP of Products, Peter Schneider. This is Part 2 of the series, we...

Read More »

Tags: Self-service, Service Management, Information Security, IT Service Management, AI

AI: the 4th Generation of Process Automation in ITSM (Part 1) »

Over the next few days we will be publishing a series of short articles written by our VP of Products, Peter Schneider. This is Part 1 of the series, we...

Read More »

Tags: Self-service, Service Management, Information Security, IT Service Management, AI

AI: the 4th Generation of Process Automation in ITSM »

Artificial Intelligence is making its way towards IT Service Management. First incarnations of AI in ITSM tools are being implemented, tested, and ...

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Tags: Enterprise Service Management, Self-service, Customer experience, Finance Management, HR Management, Contract Management, Business Service Management, IT Service Management, Digitalization

Building a better UI with chat »

The idea of implementing a chat feature to improve users experience (UX) is pretty self-explanatory. Giving users a quick and easy way to communicate with...

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Tags: Enterprise Service Management, Service Management, Finance Management, HR Management, Contract Management, Business Service Management, IT Service Management, Digitalization

Technology is developing, are your processes keeping up? »

It seems like every week there is an announcement about a new technology, phone or software update. This raises one key question, when was the last time...

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Tags: Self-service, Customer experience, IT Service Management

To search or not to search? »

Efecte self-service portal users now have the power of choice.

Have you ever taken the time to think about how you find the items or information you are...

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Tags: Enterprise Service Management, Customer experience, HR Management, IT Service Management, Customer Service

Is your service experience better than shopping on Xmas eve? »

25% of people rather go shopping on Christmas eve than calling your support line, according to a salesforce customer service survey. That’s one out of...

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Tags: AI, Customer Service

Customer service on steroids – or just augmented with AI? »

During recent weeks, I have had the pleasure of hearing numerous visionary thinkers talk about Artificial Intelligence (AI) and how it's going to do...

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