Efecte Blog

Check out our blogs in other languages, you will find posts that are relevant to your country.

Tags: Great Place to Work, Efecte

Building our own future - Being a Great Place to Work »

I was having coffee and scrolling through a magazine that listed the 2019 workplace trends. It hit me again how lucky we at Efecte are. To be able to work...

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Tags: ITIL4, IT Service Management, Digitalization, Agile

What is agile ITSM all about? »

We’ve seen the buzz word of the decade "agile" combined with a lot of words until now. Today, we're discussing "Agile ITSM". So, what the heck is or can...

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Tags: Service Desk, IT Service Management, AI, Customer Service, Chat

AI-powered service desks - redefining the role of the agent »

Artificial intelligence is often described as a replacement for human interaction.

In the IT service management environment it is making service desk...

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Tags: GDPR, Service Management, Efecte, Customer Service

Wrapping up 2018: Our most-read blog posts »

As we move full speed to 2019, let's take a quick look back on activities that took place over the course of last year. Our most-read blog posts are...

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Tags: Customers, Customer experience, HR Management, Digitalization

Employee experience to match what people need – every day? »

Niina Hovi, VP Culture & HR at Efecte, looks at the evolution of the human resources function and how it can deliver greater value.

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Tags: Service Management, Efecte, Cloud, Customer experience

Topias Marttila as Efecte CTO: “DevOps drives customer success” »

The hands-on software development leader of 15 years, Topias Marttila, was recently appointed Efecte’s Chief Technology Officer, member of the leadership...

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Tags: Service Management, Efecte

Story: How Efecte's elves helped Santa to save Christmas »

Tags: Enterprise Service Management, Self-service, Service Management, Finance Management, HR Management, Contract Management, Business Service Management, IT Service Management, Identity and Access Management, Digitalization

Efecte: your partner for digital transformations »

Implementing a digital transformation or digitalizing your services can prove more difficult than it might seem. There is an ever-growing number of tools,...

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Tags: Self-service, Service Management, Information Security, IT Service Management, AI

AI: the 4th Generation of Process Automation in ITSM (Part 4) »

Over the past few days we have been publishing a series of short articles written by our VP of Products, Peter Schneider, this is Part 4 of the series. We...

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