When considering ITSM KPIs (Key Performance Indicators), organizations typically consider two types of metrics, technical-based and experience-based....Read More »
We have been involved in more than 300 CMDB configuration processes, and based on that experience, we compiled these Guidelines to successful ITIL 4 based...Read More »
Many organizations are currently facing an unprecedented amount of contact requests from their customers and remote-working employees. The situation with...Read More »
During challenging times, a lot depends on trust and company culture. How we all live it can either break us or make us.
The results of the 2020 survey of...Read More »
If you are a consumer of media of any form, megatrends like Cloud, Digital Transformation, and Everything as a Service or XaaS are close to impossible to...Read More »
Dear Efecte Customers and Partners,
a little more than a week has passed since I last reached out to you about the coronavirus crisis, talking about our...Read More »