Efecte Blog

Check out our blogs in other languages, you will find posts that are relevant to your country.

Tags: Service Desk, Customer experience, IT Service Management, Customer Service, Digitalization

ITSM KPIs – Measure More Than Performance »

When considering ITSM KPIs (Key Performance Indicators), organizations typically consider two types of metrics, technical-based and experience-based....

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Tags: Service Management, IT Service Management, Digitalization, crisis management

The New Normal - Trends in Digitalization and Automation »

What is the New Normal?

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Tags: IT Service Management, Agile, Essential SAFe

Getting Started with SAFe »

Are you looking for ways to decentralize your decision-making processes and become more Agile? You might have already implemented an Agile methodology...

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Tags: Service Management, IT Service Management, Digitalization

How to Build Your Configuration Management to Serve the Business »

We have been involved in more than 300 CMDB configuration processes, and based on that experience, we compiled these Guidelines to successful ITIL 4 based...

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Tags: Service Management, IT Service Management, Digitalization, crisis management

Drowning in emails? Move your service business to the cloud in just ten days »

Many organizations are currently facing an unprecedented amount of contact requests from their customers and remote-working employees. The situation with...

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Tags: Service Management, HR Management, EN - Self-Service, Digitalization, Employee Experience

The Road to a Workplace Culture Built on Trust »

During challenging times, a lot depends on trust and company culture. How we all live it can either break us or make us.

The results of the 2020 survey of...

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Tags: Service Management, IT Service Management, Digitalization

What is XaaS – IT Lingo Only or Something Disrupting Your Industry? »

If you are a consumer of media of any form, megatrends like Cloud, Digital Transformation, and Everything as a Service or XaaS are close to impossible to...

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Tags: Service Management, IT Service Management, Digitalization, crisis management

Mitigating Corona Together – letter to Efecte’s customers »

Dear Efecte Customers and Partners, 

a little more than a week has passed since I last reached out to you about the coronavirus crisis, talking about our...

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Tags: Service Management, Information Security, IT Service Management, Digitalization

Risk Management Made Easy »

The Path to ISO/IEC 27001

This is a story on how we at Efecte handle information security risks through a Risk Management Process built on top of the ...

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