Mitigating Corona Together – letter to Efecte’s customers

Tags: Service Management, IT Service Management, Digitalization, crisis management

Dear Efecte Customers and Partners, 

a little more than a week has passed since I last reached out to you about the coronavirus crisis, talking about our remote work practices and business continuityToday, I want to tell you about a new Crisis Ops solution we are making available without additional cost for all existing Efecte users 

In these trying times, our teams came together – virtually, of course – to ideate on ways we could help you manage the crisis and to mitigate its effects on your people, your internal and external customers, and your business. In a very agile manner, this group implemented a solution for digitalizing and automating crisis managementThis new solution offers an easy-to-interpret traffic light overview of the health of your operations. Its most important benefits are seeing the operational status of teams, assets, and critical tasks at a glance, the ability to communicate operational changes consistently with large groups of people, and the possibility to automate task creation and allocation. The Crisis Ops solution fits the needs of any part of your organization using Efecte, ranging from IT to HR and from Finance to business divisions. 

We are making this solution available to all our customers without additional license costs. You can download the solution factsheet hereThe solution itself you can download through our Efecte Community hereShould you have any questions about utilizing the solution, please do not hesitate to contact us. 

We also wish for the discussion and innovation on fighting the consequences of COVID-19 to continue. I would like to invite you all to openly innovate new means to use Efecte for dealing with this common challenge of ours. We have opened a dedicated area in the Community, for interaction on corona-related ideas. We hope you share your best practices in mitigating the effects of this global crisis and can also find approaches to improve your operations during these difficult times. 

Let’s stay connected and – most importantly – let’s stay healthy, 

Niilo Fredrikson  

Niilo Fredrikson

Written by Niilo Fredrikson

CEO @ Efecte.