ITIL 4 brings a lot of welcomed updates to the best practices of service management. Below, I will dig deeper in three concepts that have been added to the updated framework.
1. Holistic view on the value of services
Image: Visualization of a hypothetical service value distribution in Efecte ITSM
2. Defining the risks of services
3. Measuring the continuity of services
If you want to know more about ITIL 4, how it differs from previous versions or which value it will bring to Service Management organizations and companies then view our webinar recording from April 23rd 2019.
Webinar: ITIL 4 is here - what should we expect?
Read our other posts on ITIL 4:
Whitepaper: ITIL 4: Agile revolution or repackaging the old?