Will AI replace the Service Desk Agent?
The work of service desk teams is increasingly demanding, partly due to the higher complexity of...
The work of service desk teams is increasingly demanding, partly due to the higher complexity of...
Digital transformation has revolutionized many areas of modern business, but the IT Service Desk...
The new year is in the starting blocks and as we look forward to the developments in the ITSM...
No doubt AI is the talk of the town right now. And yes, there is some hype around it also 😉 With...
Digitalize and Automate 2023: It's a wrap! The fourth edition of Europe's #1 Virtual Service...
This week we discussed the developments in AI and its implications for the IT industry and its...
In this interview, we dive into the transformative impact of technology on the future of work with...
Today, we have the pleasure of reconnecting with Ewa Karczmarczuk, a Conversational AI expert and a...
This year, the global IT industry has seen numerous challenges, including a noticeable slowdown in...
Efecte’s flexible, adaptable and easy-to-use SaaS solutions are fast turning us into the service...