Efecte Blog

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Kolme askelta kohti huomispäivän ketterää henkilöstöhallintoa

Posted by Niina Hovi & Peter Schneider on Jun 26, 2018 12:29:43 PM

Hallinnoidaanko teillä HR:n tehtäviä sähköposteilla ja puhelimitse? Palvellaanko henkilöstöä virka-aikaan eikä silloin kun apua oikeasti tarvitaan? Mikä tärkeintä, tuskailevatko siviilielämässä vaivattomiin digitaalisiin käyttäjäkokemuksiin tottuneet työntekijänne ja rekrytointikandidaattinne kömpelöiden lomakkeiden ja sovellusten viidakossa?

 

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Topics: Finnish, HR, HR Management

3 steps towards tomorrow's agile human resource management

Posted by Niina Hovi & Peter Schneider on Jun 26, 2018 11:14:57 AM

Does your organization manage HR tasks by email and phone? Do you serve your staff at office hours instead of when they really need help? And most importantly, are your employees and recruiting candidates struggling in a jungle of clumsy forms and applications – even though in private life they are used to effortless digital user experiences?

 

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Topics: Swedish, English, German, Danish, HR, HR Management

Saving time and money: Valmet Automotive efficiently manages annual influx of 1,000 new employees

Posted by Efecte on Jun 25, 2018 8:03:00 AM

Valmet Automotive efficiently manages annual influx of 1,000 new employees with help from Efecte Edge. 

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Topics: Finnish, Swedish, English, Danish, ITSM, Identity and Access Management

Are you serving your non-nerdy customers with nerdy-looking tools?

Posted by Henriikka Åkerman on May 4, 2018 10:06:50 AM

“Every company will be a software company and every department is becoming an IT department.”

These are statements heard from a multitude of leading technologists during recent years, including Microsoft CEO Satya Nadella. I bet that an instant question arising in the heads of leaders with no IT background is: Will every business leader need to be a software business leader and expert then, too? Do I need to become a geek?

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Topics: Finnish, Swedish, English, German, Danish, customer experience

4 weeks to go before GDPR. IT Service Manager - are you ready?

Posted by Efecte on Apr 27, 2018 9:00:00 AM

As we all know by now, according to the GDPR, any individual that has used your ITSM solution may request that her personal data (including such a trivial thing as her name) is erased.

How will your organization react to such a request? 

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Topics: Finnish, Swedish, English, Danish, GDPR, ITSM

Identifying services leads to the best customer experience

Posted by Milla Kuosmanen on Apr 23, 2018 1:10:48 PM

When developing services, it is crucial to identify the services and the customer groups using them, and most importantly to make use of any discoveries.

The best results in terms of superior customer experience are achieved when you remember to look at things from the customer’s perspective.

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Topics: Swedish, English, Danish, customer experience, service catalog

Palveluiden tunnistaminen johtaa parhaaseen asiakaskokemukseen

Posted by Milla Kuosmanen on Apr 16, 2018 8:11:00 AM

Palvelujen kehittämisessä palveluiden ja niitä käyttävien asiakasryhmien tunnistaminen sekä näiden löydösten hyödyntäminen ovat ensiarvoisen tärkeitä toimenpiteitä. Parhaat lähtökohdat ensiluokkaisen asiakaskokemuksen saavuttamiselle saadaan, kun asioita vielä muistetaan tarkastella asiakkaan näkökulmasta.

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Topics: Finnish, Event, palveluluettelo, asiakaskokemus

[Infographic] 4 Schritte, um die 72-Stunden-Frist zur Meldung von DSGVO-bezogenen Incidents einhalten zu können

Posted by Efecte on Mar 21, 2018 1:42:02 PM

In unserem letzten Blog haben wir darüber geschrieben, wie Sie Ihr ITSM-Tool an die neuen Auflagen der DSGVO anpassen können, um z.B. Die Übermittlung aller DSGVO-bezogenen Incidents innerhalb von 72 Stunden zu gewährleisten.

Um es noch einfacher für Sie zu machen haben wir die folgende Infographic erstellt, die die verschiedenen Schritte für eine erfolgreiche DSGVO-Anpassung zusammenfasst.

 

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Topics: German, GDPR, ITSM, Personal data

[Infographic] Four steps to meet 72 h GDPR reporting timeline.   

Posted by Efecte on Mar 21, 2018 11:45:56 AM

In our previous blog post we discussed what to do with your ITSM tool to comply with the new GDPR  legislation and its requirement to report GDPR -related incidents in 72 hours. 

To make it even easier to understand and follow the different steps, we have created the following infographic.

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Topics: Finnish, Swedish, English, Danish, GDPR, ITSM, Personal data

Are you set to report a GDPR-related incident in 72 hours?

Posted by Peter Schneider on Mar 12, 2018 9:56:00 AM

Starting on May 25th, you must report an incident that relates to personal data to the supervisory authorities within 72 hours according to the new EU General Data Protection Regulation.

 

Is your IT organization fast enough to meet the deadline?

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Topics: Finnish, Swedish, English, Danish, GDPR, ITSM, Personal data