Efecte Blog

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Manage all your business services in one place

Posted by Johannes Niemi on Sep 22, 2017 9:57:34 AM

In my last article, I gave readers food for thought about how easy business services are already here – even in pocket size! I have answered many additional questions from customers after the article was published. I will now give an overview, one support service at a time, of what centralizing services on one digital platform means in practice.

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Topics: English, ITSM

How to turn your Service Management Tool into a Data Privacy Solution

Posted by Peter Schneider on Sep 7, 2017 2:13:00 PM

You’ve got already an ITSM tool and you are wondering whether you need a separate tool to become GDPR-compliant? Why don’t you enhance your ITSM tool to get the job done!

Any flexible, modern ITSM tool will allow you to add a data privacy application. Let me outline the things you need for the GDPR-compliance:

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Topics: English, Enterprise service management, GDPR, ITSM

Service is not a process. Process is not a service. Organization is not a service.

Posted by Timo Hyvönen on Jun 26, 2017 8:06:00 AM

I came across service level agreement as a concept for the first time only 20 years ago when working for a Telecom operator. Me and my young product manager friend had found an article about how you should agree about target service levels in advance. When I suggested this to our director, he glared at me angrily – “oh that, whatever you do don’t mention that to the customers – they may require us to pay some sanctions”.

 

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Topics: English, Enterprise service management, SLA

Tikkurila is painting a bigger picture with Efecte

Posted by Efecte on Jun 23, 2017 8:14:00 AM

Tikkurila is a leading Nordic paint industry professional known for its strong brands, high-quality surface treatment products and expert services. Tikkurila’s largest markets are Sweden, Russia, Finland, Poland and the Baltic countries.

 

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Topics: English, Enterprise service management, Efecte, Customer case

Top 10 You as Enterprise Service Manager Need to Prepare for the GDPR Gap Analysis

Posted by Peter Schneider on Jun 22, 2017 11:44:08 AM

You are a Manager responsible for the for one or many of the applications enabled by your Enterprise Service Management solution. Your enterprise has kicked off the GDPR compliancy gap analysis. What do you need to expect and what is expected from you in this project?

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Topics: English, GDPR, Regulations, Compliancy

Wake up, the easy corporate services are already here – also in pocket-size!

Posted by Johannes Niemi on Jun 21, 2017 11:32:00 AM

During the past ten years, I have tackled multiprovider problems with the clients. Over the years, I have heard a thousand and one agonized stories about how corporate services are spread throughout the organization. The services don't speak a common language, and they are not built to support the organization’s objectives.

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Topics: English, Enterprise service management, Usability, Mobile

Great Place to Work® certification granted to Efecte

Posted by Miia Campbell on Apr 25, 2017 1:46:00 PM

Great place to work = great people!

We at Efecte believe that a good place to work is everybody's business, and that a continuous development and cooperation is the only way to success. Our employees have made Efecte's growth and success possible, and we want to create such operating conditions which will ensure this also in the future. In this development work, we have used the staff opinion survey of Great Place to Work as a tool for three years in a row now. We were very happy to receive the news that Efecte has been granted the Great Place to Work® certification thanks to its good survey results.

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Topics: English, Great place to work, Growth, Efecte

There is no shortcut to happiness, but it's easy to take significant steps forward in the area of personal data management

Posted by Tommi Lattu on Apr 24, 2017 2:38:31 PM

This blog is created for people who are interested in boosting their company's operational activities, improving data security or enhancing clearly the end-user experience.

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Topics: English, Enterprise service management, GDPR, Identity management, ITSM, Personal data

Is IAM the new best friend of HR?

Posted by Jukka Papinaho on Apr 21, 2017 1:36:51 PM

The GDPR (EU data protection regulation), which is soon to enter into force raises concerns at the HR departments of many organizations: How to ensure that the employees' personal data is safe? Why an HR should think about data security? Is there anything IAM could help HR with? Why an HR would need IAM solutions and what are the benefits of it? These are the questions that HR professionals are thinking about.

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Topics: English, GDPR, Identity management, IAM, Regulations

Finetuning towards Enterprise Service Management

Posted by Saku Sulander on Apr 13, 2017 1:31:34 PM

For everyone in the industry Enterprise Service Management has for a long time been THE buzzword. Still, one sometimes is amazed of how people seem to perceive and implement Enterprise Service Management differently. Personally, I believe it is vital that the user journey is as clear cut as it only can be. The user should be the focus point of designing any digital service while keeping in mind the business objectives.

 

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Topics: English, Enterprise service management, Usability, Self-service