The Right to be Forgotten included in GDPR will force IT Service Managers to rethink their data retention policies. The times of intensive logging of activities in ITSM tools might be over. Complying with the legal requirement to erase or anonymise personal data on request of an individual is in reality extremely challenging – both technically and commercially.
In my last article, I gave readers food for thought about how easy business services are already here – even in pocket size! I have answered many additional questions from customers after the article was published. I will now give an overview, one support service at a time, of what centralizing services on one digital platform means in practice.
You’ve got already an ITSM tool and you are wondering whether you need a separate tool to become GDPR-compliant? Why don’t you enhance your ITSM tool to get the job done!
Any flexible, modern ITSM tool will allow you to add a data privacy application. Let me outline the things you need for the GDPR-compliance:
I came across service level agreement as a concept for the first time only 20 years ago when working for a Telecom operator. Me and my young product manager friend had found an article about how you should agree about target service levels in advance. When I suggested this to our director, he glared at me angrily – “oh that, whatever you do don’t mention that to the customers – they may require us to pay some sanctions”.
Tikkurila is a leading Nordic paint industry professional known for its strong brands, high-quality surface treatment products and expert services. Tikkurila’s largest markets are Sweden, Russia, Finland, Poland and the Baltic countries.
You are a Manager responsible for the for one or many of the applications enabled by your Enterprise Service Management solution. Your enterprise has kicked off the GDPR compliancy gap analysis. What do you need to expect and what is expected from you in this project?
During the past ten years, I have tackled multiprovider problems with the clients. Over the years, I have heard a thousand and one agonized stories about how corporate services are spread throughout the organization. The services don't speak a common language, and they are not built to support the organization’s objectives.
Great place to work = great people!
We at Efecte believe that a good place to work is everybody's business, and that a continuous development and cooperation is the only way to success. Our employees have made Efecte's growth and success possible, and we want to create such operating conditions which will ensure this also in the future. In this development work, we have used the staff opinion survey of Great Place to Work as a tool for three years in a row now. We were very happy to receive the news that Efecte has been granted the Great Place to Work® certification thanks to its good survey results.
This blog is created for people who are interested in boosting their company's operational activities, improving data security or enhancing clearly the end-user experience.
The GDPR (EU data protection regulation), which is soon to enter into force raises concerns at the HR departments of many organizations: How to ensure that the employees' personal data is safe? Why an HR should think about data security? Is there anything IAM could help HR with? Why an HR would need IAM solutions and what are the benefits of it? These are the questions that HR professionals are thinking about.